Returns & Exchanges
At Two Brothers Organic Farms, we take pride in the quality of our farm-to-table products; however, due to the perishable nature of food, we only offer replacements or refunds for items that arrive damaged or incorrect. Please inspect your delivery immediately and contact us within 24 hours of receipt to initiate a claim.
Document the Issue
Take clear photographs of the damaged product and the shipping label on the outer box to help us understand what went wrong.
Contact Our Team
Email our support team at care@twobrothersorganicfarms.com with your order number and the attached photos within 24 hours of delivery.
Verification Process
Our quality assurance team will review your request and confirm if the item is eligible for a replacement or a refund based on the evidence provided.
Resolution
Once approved, we will ship a fresh replacement at no extra cost to you or process a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing